How do I contact support?

Email support@auctionember.com. We aim to reply within 2 business days.

I forgot my password. What do I do?

Open the Forgot password page at https://auctionember.com/forgot, enter your username or email, and follow the link we send you. Then sign in with your new password and your authenticator code.

How do I cancel my subscription?

Sign in, open Account, click Manage billing, then Cancel plan. Access continues until the end of the paid period and you will not be charged again. There are no refunds.

Is there a free trial?

No. Plans are billed in advance, monthly or yearly, through Stripe.

How do I report a data error?

Email support@auctionember.com with the county, the notice or property, and what looks wrong. Always confirm details with the county clerk and trustee before acting.

Support

Help with your account, billing and the data.

Contact us

Email [email protected]. We aim to reply within 2 business days. Please write from the email address on your account and include your username, so we can find it. Never send us your password or authenticator codes.

Account help

Signing in. Go to Member login and enter your username or email and password, then the 6-digit code from your authenticator app (or one of your recovery codes).
Forgot your password? Use Forgot password. We email a reset link; open it and choose a new password, then sign in again with your authenticator code.
Confirming your email. After you sign up we send a confirmation link that is valid for 24 hours. If it expired or never arrived, sign in and open Account, then click Resend. Check your spam folder too.
Two-factor authentication. Every account uses an authenticator app. Keep your recovery codes somewhere safe: if you lose your phone you can sign in with one of them. If you have lost both, email us.
Deleting your account. In Account you can delete your account with your password and an authenticator code. If you have an active subscription, cancel it first and wait until it has ended.

Billing

Plans are billed in advance, monthly or yearly, through Stripe. There are no free trials. See Plans for prices.
Manage or cancel. Sign in, open Account, click Manage billing to open the Stripe customer portal, then Cancel plan. You can also switch plans there.
When you cancel, your access continues until the end of the period you already paid for, and you will not be charged again.
Subscriptions renew automatically until cancelled. All sales are final; we do not offer refunds, including for partial periods, except where the law requires one. Details are in the Terms of Service.

Data questions

Sources. Everything comes from public records: notices of trustee sale filed with the county clerk, tax-sale lists from the sheriff or constable, and appraisal-district values.
Freshness. Notices are collected every week and refreshed ahead of each first-Tuesday sale. The refresh date is shown on the map.
Coverage. We cover the Texas counties listed on Texas foreclosures by county. To ask for another county, use Request a county below.
Found an error? Email [email protected] with the county, the notice or property, and what looks wrong. Records can be late or incomplete, so always confirm with the county clerk, the trustee and the appraisal district before you act.

Request a county

Want coverage for a county we don't list yet, in Texas or another state? Tell us here. Requests help us decide where to expand next; we can't promise a date.

Quick answers are in the FAQ on the homepage. See also the Terms of Service, Privacy Policy and Accessibility statement.